Responsible Gaming at bd989
At bd989, we believe that gaming should be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme provides every player in Bangladesh with the tools, information, and direct support needed to stay in control at all times.
18 and under
strictly prohibited
Gaming Should Always Be Fun
bd989 takes its duty of care to every player seriously. We have built a comprehensive responsible gaming framework that puts real, practical tools directly in the hands of our users — because we know that lasting enjoyment only comes from playing within your means.
Bangladesh has a vibrant and growing online gaming community, and bd989 is proud to serve that community with transparency and integrity. Whether you enjoy live cricket betting on BPL and T20 matches, spinning premium slot titles, or playing a hand of Teen Patti, our platform is designed so that responsible play is always the easiest and most supported choice.
We continuously invest in our responsible gaming infrastructure — improving our detection systems, training our support team, and expanding the suite of player-protection tools available in every bd989 account. This page explains everything you need to know about how we support safe play.
Set a daily, weekly, or monthly cap on how much you deposit into your bd989 account. Once your chosen limit is reached, no further deposits are accepted until the period resets — keeping your spending firmly in check regardless of the circumstances.
Define the maximum duration of a single gaming session. When your session limit is reached, bd989 will notify you and, depending on your settings, automatically close your active session. This prevents the "time blindness" that can occur during extended play.
If you feel you need a complete break from gaming, bd989's self-exclusion tool allows you to block access to your account for a minimum of 30 days, up to a permanent closure. During any active self-exclusion, all marketing communications are suspended immediately.
Not ready for a full self-exclusion but feeling the need for a short break? A cool-off period lets you pause your bd989 account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place wagers — providing breathing room without permanent account closure.
Enable periodic reality-check notifications that appear on screen at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes. Each notification displays your current session duration and your net win/loss position, helping you make an informed decision about whether to continue playing.
Our dedicated responsible gaming support team is available around the clock, every day of the year, on Bangladesh Standard Time (BST, UTC+6). If you or someone you know needs guidance, our team responds in English within minutes and can escalate your case to a specialist immediately.
How to Use Our Safety Tools
Every bd989 account comes with a full suite of player-protection features. Here is a step-by-step guide to activating the tools that matter most to you.
Log into your bd989 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳). Your limit takes effect immediately. Any request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit is applied.
A loss limit caps the total amount you are permitted to lose within a defined period. Navigate to Account Settings → Responsible Gaming → Loss Limits and set your preferred daily, weekly, or monthly threshold. When your net losses reach the limit, all wagering is suspended until the period resets. Reductions take effect immediately; increases are subject to the 7-day waiting period.
Under Account Settings → Responsible Gaming → Session Limits, choose your maximum session length. Options range from 30 minutes to 8 hours per session. You will receive an on-screen alert at the 10-minute mark before your limit is reached, and a final notification when the limit expires. Reducing a session limit takes effect immediately.
Under Account Settings → Responsible Gaming → Reality Checks, enable periodic pop-up notifications. Set the frequency (30, 60, or 90 minutes) and choose whether a notification merely informs you or requires you to actively confirm you wish to continue. Reality checks help counteract the loss of time-awareness that can occur during immersive gaming sessions.
Under Account Settings → Responsible Gaming → Cool-Off, select a break duration of 24 hours, 7 days, or 30 days. Your account is suspended immediately. You cannot log in, deposit, or wager during this period. Withdrawal of any existing balance is still possible during a cool-off. Cool-off periods cannot be shortened once activated.
Under Account Settings → Responsible Gaming → Self-Exclusion, choose a period of 30 days, 90 days, 6 months, 1 year, or permanent closure. Your account is blocked within 24 hours of the request. Any existing balance will be withdrawn to your registered bKash, Nagad, or Rocket account. All promotional communications are stopped immediately. To reopen after a non-permanent exclusion, you must wait until the full period has expired and then contact [email protected].
Warning Signs of Problem Gambling
For most players, online gaming at bd989 is a relaxing and entertaining pastime. However, gambling can become problematic for some individuals. Recognising the early warning signs is the first and most important step toward getting help.
If you recognise any of the patterns listed here in your own behaviour, we strongly encourage you to use bd989's responsible gaming tools or to contact our support team at [email protected] without delay. There is no stigma in asking for help — it is the most responsible thing you can do.
Important: If gambling is causing you or your family significant financial or emotional distress, please contact our support team immediately at [email protected]. Our team is trained to provide a compassionate, non-judgmental response in English, 24 hours a day, seven days a week.
Chasing Losses: Continuing to gamble in order to win back money you have already lost, often increasing your bet size in the process. This is one of the clearest early indicators of problem gambling behaviour.
Borrowing to Gamble: Taking loans, using credit, or borrowing money from friends or family specifically to fund your gaming activity, or finding that gambling is competing with essential household expenses like rent or food.
Hiding Your Activity: Being secretive about how much time or money you spend on gaming, lying to family members or close friends about your gambling, or feeling the need to hide bank statements or transaction history.
Inability to Stop: Trying to cut down or stop gambling but finding that you are consistently unable to do so, or returning to gambling very shortly after deciding to take a break.
Neglecting Responsibilities: Allowing gaming activity to interfere with work, family life, social obligations, or personal health — including skipping meals, missing sleep, or neglecting important personal commitments because of time spent gaming.
Escalating Stakes: Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction, or finding that the same wager sizes no longer feel engaging unless they are significantly increased.
Ask Yourself These Questions
This brief self-assessment is not a diagnostic tool, but it can help you reflect on your relationship with gaming. Read each question honestly. If you find yourself answering "yes" to several of them, we encourage you to use bd989's protective tools or reach out to our support team.
Confidential: All conversations with bd989's responsible gaming support team are strictly confidential. Your account status will not be negatively affected by reaching out for help — quite the opposite. Seeking help is the single most important step you can take.
Our responsible gaming support team is available 24/7 on Bangladesh Standard Time (BST, UTC+6). Send us a message and we will respond within minutes.
[email protected]Reflect on your recent gaming behaviour:
Have you ever spent more money on gaming than you originally planned to, or found it difficult to walk away when you intended to stop?
Have you gambled with money that was set aside for essential expenses such as rent, groceries, utilities, or school fees?
Have you tried to win back money you have lost by placing more bets, or felt a strong compulsion to keep playing after a significant loss?
Have you ever lied to a family member, friend, or colleague about how much time or money you have spent on online gaming?
Has gaming caused you to feel stressed, anxious, guilty, or depressed — either during play or afterwards when thinking about it?
Have you borrowed money from friends, family, or a financial institution specifically to fund your gaming activity at bd989 or any other platform?
Have you neglected work, studies, family responsibilities, or personal health because of the time you spent gaming online?
Do you find that you need to bet larger and larger amounts to feel the same level of excitement or to feel that the game is worth playing?
Have you previously tried to stop or significantly reduce your gaming activity and found that you were unable to maintain that decision for more than a short period?
If you answered yes to three or more of the questions above, we strongly recommend activating bd989's self-exclusion or cool-off tools, or contacting our support team directly at [email protected] for a confidential conversation.
Our Age Verification Policy — 21+ Only
bd989 operates a strict 21+ age policy. The platform is exclusively available to adults who are 21 years of age or older at the time of registration. This policy is enforced at multiple stages of the account lifecycle and is not negotiable under any circumstances.
During account registration, every new user is required to declare their date of birth. Upon triggering the KYC (Know Your Customer) verification process — which is mandatory before any withdrawal can be processed — users must provide a valid government-issued National Identity Card (NID) or passport confirming they are at least 21 years old. Any account found to belong to an individual under the age of 21 will be immediately and permanently closed, all wagers will be voided, and any deposited balance will be returned to the source payment method after verification.
bd989 also encourages parents and guardians in Bangladesh to make use of parental control software to prevent minors from accessing online gaming platforms. If you believe a minor in your household has registered or attempted to register an account on bd989, please contact us immediately at [email protected].
Age Policy: For adults aged 21 and above. bd989 strictly prohibits gambling by persons under the age of 21. Providing false information about your age during registration is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance held on the account.
Responsible Gaming and Promotions
bd989 takes care to ensure that its promotional offers — including welcome bonuses, reload bonuses, free spin promotions, and sports betting cashback — are designed and communicated responsibly. We do not market promotions in a way that could be considered misleading, exploitative of vulnerable players, or likely to encourage excessive gambling beyond a player's stated limits.
Promotional bonuses will not be offered to accounts that have an active deposit limit, loss limit, or cool-off period in place if the promotional terms would conflict with those protective settings. Players who are enrolled in the self-exclusion programme are automatically removed from all marketing lists and will not receive any promotional communications for the duration of their exclusion — and for a period of 30 days following the conclusion of any non-permanent exclusion.
Responsible Gaming and Payment Methods
bd989 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard). In order to support responsible spending, all deposit transactions are processed against the deposit limit settings in your account. If a deposit request exceeds your remaining limit for the current period, the transaction will be declined with a clear explanation displayed on screen.
bd989 does not offer credit to players and does not allow deposits to be made using borrowed funds held in a bd989 credit facility. All deposits must originate from a payment method that belongs to the registered account holder — third-party payments are strictly prohibited and will trigger an automatic account review.
How bd989 Monitors for Problem Gambling
In addition to the player-activated tools described above, bd989's responsible gaming team actively monitors account activity for behavioural patterns that may indicate problem gambling. These patterns include but are not limited to: rapidly increasing bet sizes, extended gaming sessions without breaks, erratic deposit patterns, frequent reversal of withdrawal requests, and a significant increase in gaming frequency in a short period.
When our systems flag an account for potential problem gambling indicators, a member of the bd989 responsible gaming team will proactively reach out to the player via their registered mobile number or email address to check in and, where appropriate, suggest or activate protective tools. This outreach is supportive and non-judgmental — our goal is to help, not to penalise.
bd989 reserves the right to impose protective account restrictions — including temporary deposit limits or a mandatory cooling-off period — on any account where we have genuine concerns about the player's welfare, even without a player-initiated request. We will always communicate clearly with the affected player about any such restriction.
External Support Resources
bd989 recognises that there are times when a player may need support that goes beyond what a gaming platform can provide. If you or someone close to you is experiencing difficulties related to gambling, we encourage you to seek help from qualified professional support services. Speaking with a trusted family member, a medical professional, or a community counsellor can be an important first step toward recovery.
bd989 is committed to working collaboratively with any third-party support organisations or counselling services that are referred to us by a player seeking help. If a support organisation contacts bd989 on behalf of a player they are assisting, we will engage with them in good faith to ensure that appropriate protective measures are in place on the relevant account.
Updates to This Responsible Gaming Policy
bd989 reviews and updates its responsible gaming policies on an ongoing basis to reflect best practices, user feedback, and changes in the online gaming landscape in Bangladesh and internationally. Any material updates to the tools available or to the policies described on this page will be communicated to registered users via their account notification centre. The most current version of this policy is always available at bd989.io/responsible-gaming.
Enjoy bd989 — Always Within Your Limits
Your safety is our priority. When you are ready to play, bd989 offers the full range of cricket betting, premium slots, Teen Patti, Andar Bahar, and live dealer games — all with your responsible gaming tools active and our support team just one message away.